DailySun
Johannesburg – The National Consumer Commission (NCC) has launched an investigation into complaints regarding overbooking practices linked to FlySafair.
The NCC has recognized concerns highlighted in the media, particularly across social media platforms, regarding allegations of overbooking and/or overselling by FlySafair.
Consequently, the NCC announced on Wednesday, January 8, 2025, that it has initiated an inquiry into FlySafair’s overbooking and/or overselling practices to assess compliance with the Consumer Protection Act 68 of 2008 (CPA), especially focusing on sections 19(2)(a), 22(1)(b), 41(1)(a), 47, and 48(1)(b).
The NCC has reached out to the airline and requested relevant information to commence the investigation.
Acting Commissioner Hardin Ratshisusu stated: “In light of the serious nature of the allegations, the NCC will prioritize this investigation.”
“Consumers who have experienced this issue are encouraged to come forward and provide any information that could assist with the investigation.”
FlySafair, which was recently named the most punctual airline in Africa and the Middle East for the second consecutive year by Cirium in their On-Time Performance Review, was not available for comment before this article went to press.
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